Supporting Your Digital Transformation Journey in Social Housing
Service Design - Blueprinting of Customer-facing and Back-office Services
A collaborative approach to service design blueprinting achieved objectives across service improvement, stakeholder engagement, and IT procurement within challenging timescales.
Transforming IT Systems
Client A embarked on a project to modernise its IT infrastructure. The goal was to migrate from its legacy SDM system to Microsoft Dynamics CRM, including Business Central, to enhance operational efficiency, improve customer service, and leverage technological advancements such as AI capabilities.
Housing Hazard System for Damp & Mould Compliance under Awaab’s Law
Transform housing safety with an AI-driven Hazard Management System, seamlessly integrated with Dynamics 365 to ensure compliance, transparency, and tenant protection.
Revolutionising
Tenant Engagement in
Social Housing
Microsoft Contact Centre & AI: Expanded Digital Channels, Smarter Case Handling, and Higher Satisfaction.
AI-Powered Compliance Module for Certificate Management and Automation
An AI-powered Compliance Module automated document scanning, reminders, and contractor integration, ensuring streamlined housing compliance and timely certificate management.